FAQ

How will my medication be dispatched?

You medication will be dispatched discreetly by a pharmacy, and may need to sign for receipt, although this may vary. It will be sent in neutral packaging, without pharmacy logos, to ensure total discretion



When can I expect my delivery?


You will receive your purchase within 21 days, although the majority of orders are typically delivered within 4-7 days.



Tracktrace


You will receive a tracking number for every one of your purchases with us. Using this tracking number you can follow the progress of your shipment with the postal system that it has been dispatched with.



What happens to my delivery if it arrives when I’m not at home?


Your package is usually delivered by a parcel service. If you are not at home when your package is delivered, the driver will leave a card in your letterbox. Often the package is simply delivered again the next day, and if you are not at home, the driver will leave another card in your letterbox. This card will have a contact telephone number for your parcel service, who will keep the parcel at a post office near your home address for 2 weeks.



When can I still cancel my order?


You can still cancel your order when it has not yet been sshipped. Please use the contact page to contact the customer services department if you have questions about cancelling your order.



What should I do when tracktrace indicates that my package has been delivered, but I have not received it?


If your package has not been delivered, check whether the carrier, e.g. USPS, FedEx, TNT, etc, has left a card in your letterbox. If your package has not been delivered, but the carrier, e.g. FedEx, TNT, etc, claims they have handed it to you, you report this to the police. If this happens, please contact us, so we can provide you with more information.



What are the payment methods available?


You can pay by credit card; Visa and MasterCard. If you pay by credit card, your payment is made immediately.



How do I know that the medication is real?


All the medication that is shown on EuroDrugmart.com comes from renowned pharmaceutical companies. The medication is supplied by the pharmacy in its original packaging with the original package leaflet from the manufacturer. EuroDrugmart.com maintains strict controls on fake medication in order to guarantee the best quality. If you are not sure, please contact us or call the manufacturer who will be able to use the barcode to trace whether the medication is real or not.
Your medication may come in foreign packaging, but that does not mean there is something wrong. The medication is always real, but sometimes it is purchased abroad by the pharmacy who is serving you.



How do I know that the information I have provided is kept confidential and secure?


EuroDrugmart.com uses SSL 128 bit encryption technology (coded) to send details over the Internet. EuroDrugmart.com has state-of-the-art technology to protect your details.



What is your policy on return procedures?


Government regulations do not allow the us to accept returned medication after they have left the pharmacy. This concerns medication for which the pharmacy wants to guarantee the highest pharmaceutical quality. This is the only manner in which we can guarantee that you receive a high-quality product. If you return something to us, we are unable to check whether the supplied product was treated in accordance with the quality requirements. You may return medication for it to be destroyed, but you will not receive your money back. You will only be reimbursed when EuroDrugmart.com has made a mistake.



Will my health insurance policy pay for the medication?


As we supply many patients all over the world, we do not declare directly to the insurance companies but to the user.



Do you accept orders by phone?


No, you need to complete the medical questionnaire. This is compulsory and for your own safety. You also need to agree to the standard terms and conditions and the waiver before your request will be processed.



Are your prices in US Dollars or EURO?


All prices appearing on the Eurodrugmart.com are in USD.



Do you ship internationally?


Eurodrugmart.com ships worldwide. Feel free to order with us regardless of your location and requirements. The only thing that may differ for those clients based in Asia and Africa is a slightly increased shipping time.



How much do you charge for shipping?


All orders have a shipping fee of $10.99USD.



If my spouse and I order, do I have to pay the shipping charge twice?


No, All family members living in the same household can get their medications delivered for one shipping charge.



Do you offer Doctors Prescriptions?


We do not issue doctors prescriptions. However, we offer the service to give your file to a contracted doctor who will review it and based on his discretion issue you a prescription for your order.



What are generic drugs?


A generic drug is a copy of the brand-name drug with the same dosage, safety, strength, quality, how it is taken, performance, and intended use. Before generics become available on the market, the generic company must prove it has the same active ingredients as the brand-name and works the same way in the body in the same amount of time.
The only differences between generics and their brand-name counterparts is that generics are less expensive and may look slightly different such as different shape or color, as trademarks laws prevent a generic from looking exactly like the brand-name drug.
The generics that we sell are only of the highest quality, and are produced in some of the best manufacturing plants around the world that are FDA and GMP certified.